SUMMARY OF RESPONSIBILITY:
Assistant Service Officer is responsible for assisting assigned Veterans with compensation, pension, appeals, education, vocational rehabilitation, death benefits, obtaining records, awards and decorations, providing forms for home loans, and answering questions of a general nature pertaining to veteran’s programs. He/she is responsible for acting as the Service Officer in his/her absence. He/she may also conduct “Outreach” programs and may assist with membership recruiting throughout the State. This position is a full-time, Non-Exempt, salaried position (FLSA).
Job Type: Full-time
Pay: $40,000.00 per year
- Investigates inquiries that come into the office from Veterans from various forms (e-mail, telephone, written communication) to ascertain claim status.
- Assists claimants with filing benefits claims, completing various claim forms, reviewing VA disability rating decisions for correctness.
- May intercede when claim processing problems occur for both general claims or medical issues or provide research or process knowledge to claimant.
- Advises claimants when appeals are necessary and then assists Claimants with navigating the process of writing appeals. May write appeal briefs for VA Regional Office and Board of Veteran’s Appeals and may go with the clients during VA benefit appeal hearings.
- Assists veterans with providing forms for filing claims with the Military Corrections and Discharge Review Boards.
- Other Duties as assigned
- Acts as back up for the Service Officer in his absence.
- Conduct veterans Outreach programs throughout the State.
- Conducts Service Officer training to all Post Service Officers as assigned.
- Attends Department Executive Committee meetings in the absence of the Service Officer, and will provide updates on the Service Office at that time
QUALIFICATIONS AND COMPETENCIES:
- High School Diploma or equivalent Required, Associates Degree or higher, in business administration or other relevant discipline Preferred.
- Three plus years experience in Veterans/Military type of office environment is required.
- Must have an honorable discharge from the Armed Forces of the United States of America.
- Must be a member of or eligible to join the American Legion
- Must have a working knowledge of the Veteran’s Affairs, to include veteran’s benefit programs, and the administrative appeals process as well as knowing VA Legal regulations in detail
- Must attend Bi-annual classes for certification for American Legion, Veteran’s Requirements (TRIPP training), and HIPAA certification.
- Must have at least an intermediate level of Computer Skills to include MS Office Suite (Word, Excel, and Power Point specifically).
- Must have working knowledge of or have the ability to learn proprietary V.A. database systems.
- Must have excellent Verbal, Written and Listening Communication Skills, and the ability to use these skills in a diverse range of settings and audiences.
- Excellent interpersonal skills required – to include a high degree of Patience, Understanding, Empathy and a method to develop trust in the relationship.
- Must understand Legal regulations and medical terminology and can express these in common English.
- Ability to work in a fast-paced environment and juggle multiple priorities, assess situations and make sound decisions.
- Must be able to sit for long periods
- Occasional, walking, lifting, bending, twisting, stooping, and reaching of moderate to heavy weights of material of up to 25 lbs.
- Must be able to routinely travel within State for Outreach, functions, committee meetings, and training sessions.
In order to keep our employee’s safe our Service Officers are currently working from home. They have a schedule in place for when each service officer can visit the physical work place to get mail and other things needed to work from home.